shipping & delivery
what are my shipping and delivery options?
We charge a flat fee of $5 each on all domestic orders under $40.
We offer free shipping for domestic US orders over $40.
Shipments typically go out the next day if orders are placed before 2PM PT.
Shipping usually takes 3-4 business days.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights.
Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.
For more information please refer to our condition of use.
how is my subscription fulfilled?
If you are buying a subscription then we will deliver on the day selected in your account settings, monthly.
do you deliver internationally?
We offer worldwide shipping and fee's on international orders will be calculated at checkout.
*Customers are required to handle all custom clearance themselves
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
what happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
If you have any further questions or comments, you may contact us by email: firstname.lastname@example.org
Thank you for your purchase. Your satisfaction with our product is a top priority for us. However, if you are not completely satisfied with your purchase, you may return it to us for store credit or an exchange.
what is your return policy and process?
To return an item, please email customer service at email@example.com and include your order number.
All returns must be postmarked within fourteen (14) days of the purchase date.
All returned items must be in new and unused condition, with all original packaging.
Customer is responsible for the costs affiliated with returns
can i cancel an order right after i’ve placed it?
Orders are processed quite quickly and can be challenging to cancel them in time.
If you want to cancel your order, please contact us immediately at firstname.lastname@example.org and we will do our best to accommodate the change.
when can i expect to receive a refund?
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note: Sale items are FINAL SALE and cannot be returned. If you have any questions concerning our return policy, please contact us at: email@example.com